Privacy Policy
1. Our Commitment to Your Privacy
Welcome to Blackouts. Your privacy is important to us. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit our website (https://tryblackouts.com/), make a purchase, or otherwise interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. What Personal Information We Collect
We collect information in a few different ways to provide and improve our service to you.
Information You Provide Directly:
Contact & Order Information: When you make a purchase or create an account, you provide us with your name, email address, shipping address, billing address, and phone number.
Payment Information: Your payment details (like credit card numbers) are collected to process your orders. This information is handled securely by our payment processor (Shopify Payments) and is not stored on our servers.
Communications: When you contact us for customer support at hello@tryblackouts.com, we keep a record of that conversation.
Information We Collect Automatically:
Device & Browse Information: When you visit our website, we automatically collect information about your device, including your IP address, web browser, time zone, and information about how you navigate our site. We collect this using "cookies."
3. How We Use Your Personal Information
We use the information we collect for several key purposes:
To Fulfil Your Orders: To process your payments, arrange for shipping, and provide you with order confirmations and invoices.
To Communicate With You: To respond to your inquiries, provide customer support, and send you important updates.
To Improve Our Store: To understand how our customers use our site so we can improve the user experience.
For Marketing & Advertising: To send you information about new products, special offers, and promotions.
For Security & Fraud Prevention: To screen orders for potential risk or fraud.
4. Sharing Your Personal Information
We do not sell your personal information. However, we do share it with trusted third parties who help us operate our business:
Shopify: Our store is powered by Shopify. You can read more about how Shopify uses your Personal Information in their official Privacy Policy.
Advertising & Analytics Partners: We use platforms like Google Analytics, Meta (Facebook and Instagram), and Google Ads to understand our traffic and show you relevant products.
Fulfilment Partners: We share your details with payment processors and shipping carriers to get your order delivered to your doorstep.
5. Your Rights and Choices
Depending on where you live, you have specific rights regarding your personal information.
For Residents of the UK & European Economic Area (EEA): You have the right to access your personal information, to port it to another service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.
You can also opt out of targeted advertising here:
Meta (Facebook/Instagram): http://www.facebook.com/settings/?tab=ads
6. International Data Transfers
Please note that your personal information may be transferred, stored, and processed outside of the country you live in, including in the United States. We rely on recognised transfer mechanisms like the Standard Contractual Clauses to ensure an adequate level of protection.
7. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, you can reach us at:
Email: hello@tryblackouts.com